Delete Account

Delete your account in the app

Once the Joya app is available, you can delete your account directly in the app:

Open Set

Go to Account Service and select Delete

Confirm deletion

Your account and personal data will be deleted within 30 days of your confirmation.

Request deletion without app access

If you no longer have access to the app or prefer to request deletion through the website, fill in the form below or contact us directly at hello@joya.social.

We will process your request within 7 business days and send you a confirmation.

What gets deleted

When you delete your account, the following data will be deleted:

Your personal account data, including email address and login information

Your onboarding answers and personality data

The Bridge Identifier that links your account data to your activity data

Your messages with friends and with Eva

Your personal VYB history and personal matching data

What may remain

Activity data may remain in anonymised form after account deletion. This means the data can no longer be linked to you as an individual. It is used solely to improve the quality, safety, and functionality of Joya.

In certain cases, specific data may be retained for longer where required for legal reasons, security, misuse prevention, or the handling of reports.

Complete deletion from backup copies may be technically delayed.

How long does deletion take

Deletion via the app: within 30 days of confirmation.

Deletion by request: we will process your request within 7 business days and delete your account within 30 days thereafter.

Questions about account deletion

If you have questions about account deletion or your data, contact us at:

hello@joya.social

For more information, see our Privacy Policy.